Q: How long will my delivery take?
A: We aim to have your shoes with you in a maximum of 15 days from the date of order.

Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date.

Q: I haven't received a confirmation email
A: An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact our Helpdesk on 0844 3574 4533 or check that the e-mail given on your account is correct.

Q: What payment methods can I use?
A: We accept 2Checout, Paypal,Visa Credit,Visa Delta / Debit, Visa Electron, Mastercard Credit, Maestro.

Q: It's asking for an issue number but I don't have one.
A: This is only applicable for Solo/Switch cards. If you are not using one of these payment types please ignore this box.

Q: It's asking for a security code. Where can I find this?
A: The card security code is the last three digits on the signature strip on the reverse of the card.

Q: Can I pay with a cheque?
A: Unfortunately we do not accept cheques.

Q: How will my order be delivered?
A: Your items are sent by our carriers or by Royal Mail. On receipt of the goods a signature will normally be required for carrier deliveries.

Q: Can I specify a courier service?
A: Unfortunately not.

Q: What are your delivery charges?
A: To all UK customers there is a standard delivery fee of £4.99.

Q: Are your delivery charges per item?
A: Deliveries are charged per order.

Q: Can I apply my NUS discount?
A: At present we are unable to apply NUS discount via our internet and mail order service.

Q: When will you take payment?
A: Payment will be taken when you place the order.

Q: How can I track my order?
A: To track your order please contact our mail order dept at Tracking@wearoffyoursandals.com

Q: How many items can I order
A: There is no limit! You are free to purchase as many item from Wearoffyoursandals.com as you please.

Q: No one's ever at my house. Can I send to my work address?
A: Yes.

Q: Can I use credit notes/ gift vouchers over the internet?
A: At present we are unable to accept gift vouchers/ credit notes via our online service.

Q: The shoes I want aren't on the site
A: Unfortunately we can't guarantee our whole collection appear on the website. We try to upload new items everyday.

Q: How do I know if stock's available?
A: If the shoes are on the website then they will in just about every case be in stock If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.

Q: Can I get exchanges or refunds?
A: At Wearoffyoursandals we want to ensure that when you buy shoes from us that you are completely happy with them. For online purchases, we will accept items not worn, used or damaged for a refund if received within 7 days of dispatch, enclosing a copy of your invoice to: Contact us for Return Address

Once your shoes are back with us you will be issued with a refund in accordance with our terms and conditions. If you require another pair of shoes in replacement please return to the website at Www.Wearoffyoursandals.com and place a new order.

We regret postage and packaging cannot be refunded unless the shoes are deemed by us to be faulty.

We can only refund the card originally used for payment or Via a cheque payment, in most cases we will refund by cheque, we incure a cost from our bank each time a transaction is done, therefore we refund by cheque in most cases. Cheques are sent by record delivery made payable to the name use at the time of checkout, cheques are only sent to the address use at the time of checkout.

Q: Are returns free?
A: Unfortunately not. However in the case of faulty goods, return postage we be refunded and we will cover the postage costs to send the item back out to you.

Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
A: We use Royal Mail for all deliveries. If they cannot deliver they will leave a card with contact details. We reserve the right to charge a further £10 for redelivery

Q: My order has been returned to sender but I no longer want it. Can I have a full refund?
A: Once confirmed that you do not want the order it will take a further 3-7 working days for the funds to be available in your account.

Q: When is your next sale?
A: Please refer to our news page for information on seasonal sales.

Q: How do I contact you
A: You can email us using the details shown on our "contact us" page.

Q: How do I apply for a job
A: You can apply for job vacancies at recruitment@wearoffyoursandals.com

Q:Are your shoe sizes UK or European?
A: All shoe sizes are displayed in UK sizes.